'Tickets', 'filtertickets' => 'Filter Tickets', 'manage' => 'Manage', 'newview' => 'New View', 'viewoptions' => 'View Options', 'editview' => 'Edit View', 'deleteview' => 'Delete View', 'views' => 'Views', 'alldepartments' => 'View All', 'lookup' => 'Lookup', 'labels' => 'Labels', 'filters' => 'Filters', 'editlabel' => 'Edit Label', 'newlabel' => 'New Label', 'nolabel' => '-- No Label --', 'overdue' => 'Overdue', 'bandelete' => 'Ban & Delete', 'markasdue' => 'Mark as Due', 'markduein24hrs' => 'Mark Due in 24 Hours', 'mergetickets' => 'Merge Tickets', 'maprint' => 'Mass Print', 'massreply' => 'Mass Reply', 'massaction' => 'Mass Action', 'maticketstatus' => '-- Status --', 'maowner' => '-- Assign To --', 'maticketpriority' => '-- Priority --', 'madepartments' => '-- Move --', 'maoptions' => '-- Options --', 'noflag' => '-- No Flag --', 'go' =>'Go', 'rssfeed' => 'RSS Feed', 'qquote' => 'Quote', 'qquoteall' => 'Quote All Posts', 'qquoteclient' => 'Quote Client Posts', 'gopenewwin' => 'Open Tickets In A Separate Window', 'desc_gopenewwin' => 'If enabled, tickets will be opened in a new browser window.', 'arnoref' => '-- Disable Auto Refresh --', 'ar30sec' => 'Every 30 Seconds', 'ar1min' => 'Every 1 Minute', 'ar5min' => 'Every 5 Minutes', 'ar15min' => 'Every 15 Minutes', 'ar30min' => 'Every 30 Minutes', 'ar1hr' => 'Every 1 Hour', 'gautorefresh' => 'Auto Refresh Grid', 'notreplied' => 'Not Replied', 'desc_gautorefresh' => 'The ticket listing can be set to automatically refresh after a certain interval of time.', 'postreplyoptions' => 'Post Reply Options', 'rnticketlist' => 'Ticket List', 'rnticket' => 'Ticket', 'rnnextticket' => 'Next Ticket', 'loading' => 'Loading...', 'replynav' => 'After Replying Take Me To', 'desc_replynav' => 'Select the area that '.SWIFTPRODUCT. ' should take you to after you replying to a ticket.', 'rnticketstatus' => 'Default Ticket Status When Replying', 'desc_rnticketstatus' => 'Select the status to which tickets should be set to after you have made a reply.

Note: This setting does not apply to replies made from your e-mail client.', 'unspecified' => '-- Unspecified --', 'rnsetowner' => 'Select Owner As Current User', 'desc_rnsetowner' => 'If enabled, the ticket will automatically be assigned to the last staff user to reply.', 'tabchats' => 'Chats%s', 'strchats' => 'Chats', // Grid Titles 'f_ticketid' => 'Ticket ID', 'f_ticketmaskid' => 'Ticket Mask', 'f_subject' => 'Subject', 'f_queue' => 'E-mail Queue', 'f_department' => 'Department', 'f_ticketstatus' => 'Status', 'f_duedate' => 'Due', 'f_lastactivity' => 'Last Activity', 'f_date' => 'Date', 'f_owner' => 'Owner', 'f_priority' => 'Priority', 'f_lastreplier' => 'Last Replier', 'f_fullname' => 'Full Name', 'f_timeworked' => 'Time Worked', 'f_email' => 'E-mail', 'f_totalreplies' => 'Replies', 'f_assignstatus' => 'Assigned', 'f_flagtype' => 'Flag Type', 'f_hasnotes' => 'Has Notes', 'f_dateicon' => 'Date Icon', 'f_avgresponse' => 'Avg Response', 'f_resolution' => 'Resolution', 'f_staffworked' => 'Staff Worked', 'f_laststaffreply' => 'Last Staff Reply', 'snoreply' => '- Not Replied -', 'f_slaplan' => 'SLA Plan', 'f_rule' => 'Rule Title', 'f_tgroup' => 'Template Group', // Search stuff 's_ticketid' => 'Ticket ID', 's_ticketmask' => 'Ticket Mask', 's_fullname' => 'Full Name', 's_lastreplier' => 'Last Replier', 's_subject' => 'Subject', 's_messages' => 'Messages', 'ticketslist' => 'Ticket List (%s)', 'serrorticketid' => '0 matching results found for "%s"', 'serrorfullname' => '0 matching results found for "%s"', 'serrorlastreplier' => '0 matching results found "%s"', 'serrorquery' => '0 matching results found for "%s"', 'serrornoquery' => '0 matching results found', 'searchqresult' => '%s results found (in %s seconds)', 'searchkeyw' => 'Search query: %s', 'rejectedwords' => 'The following words were not included in the search: %s', 'newtickets' => 'New tickets since last login', 'updatedtickets' => 'Tickets updated since last login', 'massactionconfirm' => 'Action(s) successfully carried out on selected tickets.', 'viewinsertconfirm' => 'New ticket view "%s" inserted successfully', 'vieweditconfirm' => 'Ticket view "%s" updated successfully', 'viewdelconfirm' => 'Ticket view "%s" deleted successfully', 'rssfeedmsg' => 'ERROR: You need to use a staff username and password in order to access this RSS feed', 'ticketrssfeed' => 'Ticket RSS Feed', 'rsstitleformat' => '%s: %s', 'rssseterror' => 'ERROR: Ticket view RSS syndication is disabled under Settings > Tickets (in the administrator control panel)', 'invalidview' => 'Invalid View', // Ticket Viewing 'searchquery' => 'Search', 'invalidticket' => 'ERROR: Unable to load the ticket. You either do not have permissions to the department the ticket resides in or the ticket does not exist', 'tabgeneral' => 'General', 'tabfollowup' => 'Follow-Up', 'tabpostreply' => 'Post Reply', 'tabforward' => 'Forward', 'tabaddnotes' => 'Add Notes', 'tabtimetracking' => 'Time Tracking', 'tabhistory' => 'History', 'tabhistorycnt' => 'History%s', 'tablog' => 'Audit Log', 'tabedit' => 'Edit', 'ticketoptions' => 'Ticket Options', 'flagticket' => 'Flag Ticket', 'slalink' => 'SLA Plan', 'markdue' => 'Mark Due', 'export' => 'Export', 'purpleflag' => 'Purple Flag', 'redflag' => 'Red Flag', 'orangeflag' => 'Orange Flag', 'yellowflag' => 'Yellow Flag', 'blueflag' => 'Blue Flag', 'greenflag' => 'Green Flag', 'exportpdf' => 'Export PDF', 'exportxml' => 'Export XML', 'printticket' => 'Print Ticket', 'mergeticket' => 'Merge Ticket', 'ban' => 'Ban', 'delete' => 'Delete', 'markasdue' => 'Mark Due', 'markduetf' => 'Mark Due in 24 Hrs', 'flagconfirm' => 'Ticket "%s" flagged successfully', 'errorexport' => 'ERROR: Unable to export the ticket. You either do not have permissions to the department the ticket resides in or the ticket does not exist', 'errordue' => 'ERROR: Cannot mark the ticket as due. You either do not have permissions to the department the ticket resides in or the ticket does not exist', 'erroroption' => 'ERROR: Cannot run the ticket Option. You either do not have permissions to the department the ticket resides in or the ticket does not exist', 'errorticketaccess' => 'ERROR: You either do not have permissions to the department the ticket resides in or the ticket does not exist', 'delconfirm' => 'Ticket "%s" deleted successfully', 'noteconfirm' => 'Note added for ticket "%s" successfully', 'banconfirm' => 'User "%s" banned successfully', 'bandconfirm' => 'User "%s" banned and the ticket deleted successfully', 'dueconfirm' => 'Ticket ID "%s" due time has been set successfully', 'clearflag' => 'Clear Flag', 'timeline' => 'Timeline', 'attachfilen' => 'File %s', 'entrytype' => 'Entry Type', 'alparser' => 'Parser', 'alstaff' => 'Staff', 'alclient' => 'Client', 'alsystem' => 'System', 'alescalation' => 'Escalation', 'notetype' => 'Note Type', 'desc_notetype' => 'Ticket Notes: Visible to staff users only on this ticket.

User Notes: Visible to staff users on every ticket created by the user.', 'ticket' => 'Ticket', 'user' => 'User', 'noteoptions' => 'Note Options', 'forstaffnote' => 'Visible To', 'desc_forstaffnote' => 'The ticket note can be made visible to a specific staff user only.', 'noteallstaff' => '-- All Staff Users --', 'addnote' => 'Add Note', 'notetitleformat' => 'Note by %s - %s (%s)', 'unknownstaff' => 'Unknown staff member', 'usergroup' => 'User Group', 'slatconfirm' => 'SLA Plan assigned to ticket "%s"', 'slauconfirm' => 'SLA Plan assigned to user "%s"', 'notedconfirm' => 'Ticket note deleted successfully', 'cfdelconfirm' => 'Custom field value deleted successfully', 'unassigned' => '-- Unassigned --', 'tassigned' => 'Assigned', 'tunassigned' => 'Unassigned', 'cancel' => 'Cancel', 'tcconfirm' => '"%s" Ticket changes executed successfully', 'nextticket' => 'Next Ticket »', 'previousticket' => '« Previous Ticket', 'tremail' => 'E-mail: %s', 'trtoemail' => 'Forwarded To: %s', 'trip' => 'IP: %s', 'trdate' => 'Posted on: %s', 'pdfrow' => '%s - %s', 'staff' => 'Staff', 'startprint' => 'Start Print', 'delpostconfirm' => 'Ticket post for "%s" deleted successfully', 'delpostfail' => 'Error deleting the ticket post. Make sure that the ticket post is not the first post and that you have permission to delete it', 'postdelmsg' => 'Are you sure you wish to delete this Ticket Post? Once deleted, the post cannot be recovered.', 'viewheaders' => 'View E-mail Headers', 'printpost' => 'Print Ticket Post', 'deletepost' => 'Delete Ticket Post', 'editpost' => 'Edit Ticket Post', 'billing' => 'Billing', 'tabrelease' => 'Release', 'quickinsert' => 'Quick Insert', 'qpredefinedreplies' => 'Predefined Replies', 'qknowledgebase' => 'Knowledgebase', 'qdownloads' => 'Downloads', 'properties' => 'Properties', 'qowner' => 'Owner: ', 'qdepartment' => 'Department: ', 'qstatus' => 'Status: ', 'qpriority' => 'Priority: ', 'reply' => 'Reply Contents', 'saveasdraft' => 'Save as Draft', 'send' => 'Send', 'addnote' => 'Add Note', 'emailoptions' => 'E-mail Options', 'eocc' => 'CC', 'eobcc' => 'BCC', 'addtorecp' => 'Add to Recipients', 'attachfile' => 'Attach Files', 'file1' => 'File 1', 'file2' => 'File 2', 'file3' => 'File 3', 'optpred' => 'Predefined', 'optkb' => 'Knowledgebase', 'optsendemail' => 'Send E-mail', 'pdue' => 'Due: ', 'inminutes' => '(in minutes)', 'ptimeworked' => 'Time Worked: ', 'ptimebillable' => 'Billable: ', 'author' => 'Author', 'from' => 'From', 'attachments' => 'Attachments', 'replyerror' => 'ERROR: Unable to reply to "%s." Make sure you have entered your reply content in the reply field', 'forwarderror' => 'ERROR: Unable to forward "%s." Make sure to fill in the contents and destination e-mail address fields.', 'removefile' => 'Remove File', 'spellcheck' => 'Spell Check', 'to' => 'To', 'ticketrecipients' => 'Ticket Recipients', 'dticketrecipients' => 'Ticket recipients receive all the e-mail correspondence sent by staff users. The option to add ticket recipients is available when sending a CC, BCC, or forwarding a ticket. There are three types of recipient:

Third Party: A third party recipient added to a ticket is carbon copied all replies sent by a staff user. A third party is able to send e-mail replies and have them appended to the ticket that was not originally created by them.

CC Users: A CC user who has been added to a ticket is carbon copied all replies sent by a staff user.

BCC Users: A BCC user who has been added to a ticket is blind-carbon copied all replies sent by a staff user.', 'arecipient' => 'Add New Recipient', 'desc_arecipient' => 'You can add a new recipient by selecting the recipient type and an e-mail address. The added recipient will receive staff replies automatically, but will not have access to view the ticket online, via the client support interface.', 'rthirdparty' => 'Third Party Recipient', 'rccuser' => 'CC User', 'rbccuser' => 'BCC User', 'summary' => 'Summary', 'worker' => 'Worker', 'billdate' => 'Bill Date', 'timespent' => 'Time Spent', 'tworked' => 'Worked: ', 'tbillable' => 'Billable: ', 'tdesc' => '(in minutes)', 'billtitleformat' => 'Billing entry for: %s on %s', 'ttotalworked' => 'Total Time Worked:', 'ttotalbilled' => 'Total Time Billed:', 'trphone' => 'Phone #: %s', 'linkcfgroup' => 'Link Custom Field Group', 'linkwithcfg' => 'Link With Custom Field Group', 'desc_linkwithcfg' => 'A ticket can be manually linked to a custom field group. Once linked, the custom fields can be edited under the Edit tab.', 'cfnolink' => '-- Do Not Link --', 'mergeticket' => 'Merge Ticket', 'mergewith' => 'Merge With Ticket ID', 'desc_mergewith' => 'Enter the ticket ID with which this ticket should be merged. Any replies received under this ticket will be merged chronologically.', 'lastedited' => 'Last edited by: %s On: %s', 'editpost' => 'Edit Ticket Post', 'quote' => 'Quote', 'lockmsg' => '%s is viewing the ticket (last update: %s)', 'ticketproperties' => 'Ticket Properties', 'charsetdiff' => 'The character set of this e-mail is different than the default character set. The contents may not display properly. If you wish to change the character set, click here.', 'deletelabel' => 'Delete Label', 'ticketlabeldelconfirm' => 'Ticket label deleted successfully', 'slalabel' => 'SLA: %s', 'tgroup' => 'Template Group: %s', 'invalidstatus' => 'An invalid status ID has been posted. If you continue to see this error, please contact the support desk administrator.', 'invaliddepartment' => 'An invalid department ID has been posted. If you continue to see this error, please contact the support desk administrator.', // New Ticket 'newticket' => 'New Ticket', 'invaliddepartment' => 'Invalid department specified', 'foemail' => 'User E-mail Address', 'fophone' => 'User Phone #', 'dnewticket' => 'New Ticket: %s', 'noptional' => '(Optional)', 'phonefieldempty' => 'ERROR: Phone field is empty', 'emailfieldempty' => 'ERROR: E-mail field is empty', 'newticketfailed' => 'ERROR: Failed to create a new ticket', 'tdispatch' => 'E-mail:', 'tnautores' => 'Autoresponder', 'tncontents' => 'Contents', 'forwardattach' => 'Attachments:', 'followupsuccess' => 'Follow-Up action(s) added to Queue', 'followupfail' => 'Failed to add follow-up action(s). Please ensure that all fields were filled in', 'followupnochange' => '-- No Change --', 'followupformerror' => 'One of the required field(s) is empty', 'followupmins' => 'In n minutes', 'followuphours' => 'In n hours', 'followupdays' => 'In n days', 'followupweeks' => 'In n weeks', 'followupmonths' => 'In n months', 'followupcustom' => 'Custom', // Ticket Post Lock 'postlockdesc' => '%s is replying to the ticket (last update: %s)', 'invalidemailspecified' => 'Invalid e-mail address entered', 'nofilterticket' => 'No ticket found that matches filter criteria', // ======= FOLLOW UP VIEW ======= jch feb12 2009 'followup_willrunattime' => 'Will run follow-up at', 'followup_willchangeownerto' => 'Will change ticket owner to', 'followup_willchangedepartmentto' => 'Will change department to', 'followup_willchangestatusto' => 'Will change status to', 'followup_willchangepriorityto' => 'Will change priority to', 'followup_willchangeduedateto' => 'Will set the due date to', 'followup_willsettooverdue' => 'Will mark this ticket as overdue', 'followup_willaddstaffnotes' => 'Will add a ticket note', 'followup_willaddusernotes' => 'Will add a note across each ticket for this user', 'followup_willaddareply' => 'Will add a pre-written reply to this ticket', 'followup_willforwardto' => 'Will forward this ticket to', 'followup_title' => 'Current follow-ups for this ticket:', 'followup_showhide' => 'Show/Hide', 'followup_delete_areyousure' => 'Are you sure you want to delete this followup? This is not reversible.', 'followup_deleted' => 'The follow-up was deleted', 'followup_notdeleted_invalid_id' => 'The follow-up ID given is not valid', 'followup_delete_labeltext' => 'delete', 'followup_nextexecution' => 'next follow-up execution', 'followup_removeowner' => 'Will remove this ticket\'s owner', ); ?>